Fast Facts for Your Stay

Electrical Appliances

Electrical appliances, including electric razors, hairdryers, fans, clocks, radios or TVs, are not permitted in patient rooms. You may only use battery-operated devices.

Fire Safety

Fire drills are held regularly. Please stay in your room until the drill is complete.

Language and Communication Access Services (LCAS)

The Office of Diversity, Inclusion and Health Literacy (ODIHL) provides Language and Communication Access Services for people with limited English proficiency (LEP) or for people who prefer to have their health information provided in a language other than English. Free medical interpretation and document translation services are available 24/7. 

Sign language interpretation services for deaf and hearing-impaired patients and specific communication tools for speech-impaired patients are also available. Language assistance coordinators at each facility provide support and guidance and ensure that our patients’ unique communication needs are met.

Mail and Flowers

Any mail and flowers addressed to you will be delivered to your room. Mail received after you are discharged will be forwarded to your home address. For safety reasons, only three mylar balloons are permitted in patient areas. Latex balloons are not allowed. Flowers and balloons are not permitted in the Intensive Care areas.

Meal Service

Your first meals will be chosen by the Food and Nutrition Services Department. Your doctor may have ordered a specific diet for you, and your meals will reflect those orders. Please tell nursing staff about any food allergies, preferences or other special needs.

Menus are distributed each morning on your breakfast tray. If you would like to order something other than the chef’s special, please call (516) 719-2233. Vegetarian, kosher, halal, vegan and gluten-free meals are available upon request.

Nutrition staff members are available during daytime hours and can discuss your selections with you. Our goal is to provide you with healthy meals that you enjoy during your hospital stay.

Medications

Leave your medications at home. While you are in the hospital, medications will be prescribed and provided for you.

Pastoral Care

A non-denominational Pastoral Care Program helps patients and their families cope with the stress of illness during a hospital stay. To request spiritual support, please call Admitting at (516) 719-2285 for more information.

Personal Belongings and Valuables

Northwell Health facilities/sites are not responsible for any damage, loss or theft of personal property. As such, upon entry, patients and family members should send all non-essential personal property and valuables (such as jewelry, money, etc.) home with a trusted relative or friend, or voucher them in our hospital safe. A member of our Security department can assist you with vouchering your items by calling (516) 719-6470. Plainview Hospital is not responsible for any valuables kept in your room.

Private Duty Care

You may elect to use your own private duty care. Northwell Health Staffing Services can provide registered nurses and certified nurse assistants for the one-on-one care dedicated exclusively to your recovery. Our private duty specialists are available 24 hours a day, seven days a week, to discuss and arrange to meet your personal needs. Call (866) 831-2206.

Rooms

Plainview Hospital offers private and semi-private nonsmoking rooms. Patients are assigned rooms as they become available.

Use the remote-control devices that are accessible from your bed to raise or lower the lights over your headboard, control your TV, change the position of your bed or call your nurse. For your comfort, your room’s temperature may be controlled by the unit located below the window.

Smoking

Plainview Hospital is a smoke-free campus. Smoking is not allowed in the hospital, or in any area outside the hospital, including the parking lots. We offer “Quit-For-Keeps” to smokers, an outstanding program run by Northwell Health, located at 225 Community Dr., South Entrance, Great Neck. For more information about this program, call (516) 466-1980.